Job ID: 1704
Client Care + Project Coordinator
Customer Service
- July 10th, 2024
- Beamsville
- Full time
Employer: Custom Sign Lab
Phone: 289-479-5569
Email: info@customsignlab.com
Closing Date: 08/05/2024
Description
At Custom Sign Lab the Client Care + Project Coordinator is responsible for providing an exceptional customer journey from beginning to end. With a focus on servicing existing clients and building relationships with new clients, you have the opportunity to become the face of Custom Sign Lab.
Custom Sign Lab is a growing team of creative and skilled professionals. We specialize in building physical assets that bring brand experiences to life. Our core values are:
Creativity. Quality. Honestly. Communication. Be Prepared.
Enhanced Community. Finish What You Start.
If you are a proactive and organized individual who is looking to join a team who is invested in your success and happiness, read on.
Responsibilities will include (but are not limited to):
- Develop/maintain industry and product knowledge specific to Custom Sign Lab offerings
- Provide exceptional customer service to new and existing accounts
- Conduct consultations (in person or virtually) to find/recommend the best solution for prospects
- Develop/enhance comprehensive account relationships and proactively identify new opportunities
- Answer the office phone and manage the general inbox
- Receive estimates and present to the client
- Using Quickbooks: convert estimates, send invoices, receive payments and manage accounts receivable
- Confirm that completed jobs match the estimate and participate in quality control
- Anticipate and communicate any issues that may affect timelines or quality of the final product
- Work with Management to develop/re-develop estimation/bid & tender strategies/processes
- Communicate with clients to receive artwork or direction and upload for the graphic designer.
- Update clients on project status and schedule installation
- Service and maintain a CRM system within project management software and keep client files organized (physically and digitally)
- Ensure the office is kept clean, organized and stocked with supplies. Develop and maintain an organized filing system
- Frequent communication with other departments providing project updates as and when necessary
Requirements
Required Education, Skills and Qualifications
- Post Secondary Education preferred
- Experience in the Sign industry or Manufacturing/Fabrication
- Proficient with Google Workspace, Monday.com and Quickbooks Online
- Proficient with Microsoft operating systems
- Develop a working knowledge of our products and services to be able to answer basic client questions and requests.
Core Competencies
- Customer-focused mindset with the ability to close sales
- Excellent attention to detail and well-developed organizational skills
- Ability to prioritize tasks and work with multiple deadlines
- Strong problem-solving skills, including the ability to recognize and analyze problems and implement solutions
- Positive attitude & a good sense of humor
- Ability to bring calm to the chaos
- Strong written and verbal communication skills
- Professional and friendly manner
- Driven to succeed both personally and as a team member
- Ability to work in a creative and constantly changing work environment
Compensation
Monday to Friday schedule with Fridays off in the summer
$21 to $26 per hour
Paid vacation
Learn More
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